Contact US
We’re here to answer your questions, simply reach out using the contact information below.
Dedicated support for every stage of your migration journey.
Access the right level of support to ensure your migration success from standard ticketing to expert-led premium engagement.
Whether you’re using Proventeq’s products for discovery, analysis, or enterprise migration, our support options ensure you’re never alone.
Included with all licensed product purchases
Ticket-based help with usage, setup, and documentation
Access to knowledge base and product guides
Ideal for product users without project-specific needs
Project-aligned, expert-level assistance
Guided help with migration paths and configuration
Dedicated support engineer & remote sessions
Product upgrade access and release updates
SLA-backed, consumable hour model
Discover how our standard and premium support tiers align with your migration goals, ensuring you have the right expertise and resources at every stage of your journey.
| Standard Support | Premium Support | |
$3999 /year | ||
| Product Usage Guidance | ||
| Online Ticketing Portal | ||
| Access to Documentation & KB | ||
| Migration Path Advice | ||
| Remote Sessions (Teams/WebEx) | ||
| Assigned Support Engineer | ||
| Product Configuration Support | ||
| Access to Major Product Releases | ||
| Custom Feature Development | Available via Change Request | Buy Now |
“Without Proventeq’s Migration Accelerator we would never have been able to convert our highly complex historical data into a modern cloud application.”
Gijs Boudens
ICT Director – Royal Ahrend
Migration from IBM FileNet to SharePoint Online
From expert guidance to hands‑on troubleshooting, Premium Support gives you the knowledge, tools, and dedicated expertise needed to keep your migration on track and your systems performing at their best.
Best practices, planning, and issue resolution tailored to your scenario
Help with Discovery, Migration Tasks, Design, and Live Runs
Remote sessions with Proventeq engineers
Access to major upgrades and cumulative updates
A familiar expert dedicated to your project
Consult your account manager to recommend the right support hour bundle, tailored to your source and target systems, data volumes, and project complexity.
Important Notes
Included with all licensed product purchases
Ticket-based help with usage, setup, and documentation
Access to knowledge base and product guides
Ideal for product users without project-specific needs
Project-aligned, expert-level assistance
Guided help with migration paths and configuration
Dedicated support engineer & remote sessions
Product upgrade access and release updates
SLA-backed, consumable hour model
Proventeq experts will be in touch shortly after your first communication to establish a consultation or demonstration of products and services.
+91 775 698 9979
Unit No 104, Tower S-4,
Cybercity,
Magarpatta City, Pune,
Maharashtra 411013, India
+971 52 5960134
#3, PO Box 73000, Tecom, In5
Tech Innovation Center,
Dubai Internet City, Dubai,
UAE