Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. The company’s product offerings include wireless services, mobile commerce, fixed line services, high-speed home broadband, DTH, and enterprise services including national & international long-distance services to carriers. In the other geographies, it offers 2G, 3G, and 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations.
Airtel’s requirement was to migrate their Employee Car Sales (ECS) department documents from IBM FileNet object store (HRSS) into Microsoft SharePoint. This move encompassed over 110 GB of content- using Proventeq Migration Accelerator’s inbuilt features, the migration was staged over 2 weeks in response to the availability of various departments and to minimize business disruption.
The migration presented several significant challenges:
- Handling encrypted documents in FileNet.
- An audit trail of the entire migration was required.
- Identifying errors, inconsistencies, and relationships within the data.
- Analysis of the existing FileNet’s content, information architecture, and ECM Features.
- Investigation of the day-to-day operations involving IBM FileNet- most importantly addressing high-level business decisions surrounding FileNet’s content.
Proventeq’s migration experts worked closely with the Airtel team, providing technical consultancy to help understand the migration tool and accelerate the project:
- Custom classification: We overcame the lack of classification in FileNet by creating custom classification rules to map existing content to the new Information Architecture in SharePoint. Any encrypted content was dealt with using a custom SharePoint Application that could decode migrated content.
- Validating items: Some of the automation rules successfully handled items with invalid characters and URL, while other rules handled duplicate item names and long items names that were substituted using pre-defined customer inputs.
- Metadata extraction: Additional metadata was extracted and generated from existing FileNet document class attributes. Metadata values were transformed to comply with SharePoint restrictions using automation.
- Inbuilt features: Using inbuilt features and process in our Migration Accelerator, the migration was staged over two weeks- this was then followed by delta migration after couple of months in response to a department being available for migration.
The migration to SharePoint Online delivered significant benefits to Airtel:
- Custom designed migration: Through our migration expertise and with the use of our rules-based product, we delivered an end-to-end solution that satisfied all the business needs. For Airtel, this included a custom SharePoint application to decode encrypted files.
- Data consistency & reliability: An item level audit ensured every piece of content was successfully cleansed, transformed and migrated to comply with the constraints of the new environment. We created mappings to generate new document libraries in Airtel’s new system.
- Business continuity: Automation of complex migration processes for reduced effort and delivered saving of cost and time. Additionally, the migration timeline was adjusted to cause minimum impact to business continuity.
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